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Forgot access credentials.

Prospeum Support Team
Updated

If you have forgotten your access credentials to the Prospeum platform, please proceed as follows.


  1. Go to https://dashboard.prospeum.com.

  2. Click on "Forgot Password?"

  3. Enter your account email address and click "Reset." If you have forgotten your account email address, follow these steps:

  • If you have received a system email from Prospeum, your recipient address is also your Prospeum account email address.
  • If you have not received a system email, please contact support directly at: support@prospeum.de.

  1. You will receive an email with a reset link. Please click on the link. If you do not receive the email, please whitelist the email address as described here and repeat steps 1-3.
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  2. Now, set a new password and repeat this step. Finally, confirm the password change.
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  3. Success! You can now log in using your email address and the new password.