Receiving the invitation
Your customer has invited you to an onboarding to register as a supplier in their company page. Congratulations!
You will have received an email, with company specific instructions, and a link to the onboarding page.
I don't have an email
If you haven't received an email yet, but your client confirms sending you the invitation, we recommend the following steps:
- Please check your Spam folder. If the email is in your spam folder, please review our guidelines for whitelisting the Prospeum domain, so you receive all future emails
- Check if the email was sent to a colleague
- Otherwise: contact support@prospeum.com so we can help you directly
I am not a Prospeum User
Clicking on the Link in your email, will take you to a company specific registration page, if you do not have a user. There, you will be asked to register and provide data your customer needs, before routing you to the official onboarding process.
I am a Prospeum User and I'm logged in.
If you are already a Prospeum User, and you are already logged in, please navigate to the "Customers" area.
In the right hand corner, you find a button with "I was invited by a customer". Input the token you received in the email there, and click confirm. This will take you to the customer specific onboarding process.
Pro Tip:
- Copy the token in the email using the copy function (Ctrl+C) and paste it into the field (Ctrl+V), instead of typing letter by letter
Onboarding Data Entry
- Please provide information requested by your customer
- Some field are marked mandatory, highlighted with red color. These fields are mandatory, you will not be able to submit the onboarding unless you provide this information
- Please save your progress by clicking the green save button
- After your data entry is complete, a button will appear that allows you to submit the onboarding
This information is the basis on which the relationship with your customer will be built. We understand that, depending on the customer's internal policy guidelines, this process may be arduous. If you require any assistance throughout the process don't hesitate to contact our support team.